Eleven Spring Hill — Convenience Store in Spring Hill

Reviews of Eleven Spring Hill

• Sarah

  Added 2014.12.06

  The store had been having issues with their eftpos machine and when they had it up and running I was the next customer. Although I offered to pay cash they asked me to use my card and so I did. The transaction was approved and both a merchant and customer receipt were printed. I went to take my purchases however the two staff members behind the counter and a 'technician' said that the payment had not gone through.
• Sophia

  Added 2014.09.06

  Nice and friendly staffs.
• Evan

  Added 2014.07.15

  Despite this I was not offered any compensation or refund from the head office and they agreed that my best route was to dispute the payment via my bank which took 21 days.
• Aiden

  Added 2014.06.15

  Anyway, to cut a long story short, after the staff refused to let me take my items I left the store and rang my bank who confirmed that the amount had been taken out of my account and that I could dispute the payment with them to get the money back. I went on to do that and contacted the 7/11 head office who advised me that they had already had numerous complaints about the same store and were shocked to hear that the staff had requested to look at my bank account.
• Timothy

  Added 2014.06.07

  I would not normally have let an incident like this affect my view of a store so badly but I had gone in there to buy medicine for my partner and felt that the staff had absolutely no customer service skills at all.
• Emily

  Added 2013.11.23

  However, I felt sure that as the eftpos machine had said 'Approved' and printed receipts that money would have been taken from my account. After telling the staff this they asked to see my bank transactions on my online banking - which I immediately thought was inappropriate. I also explained that transactions rarely show up straight away.
• Tyler

  Added 2013.07.31

  I asked why the receipts had printed if the payment had not gone through and they said it was just what the eftpos machine had been doing all day.